Business context sheet
The base document that improves any interaction with AI.
ACADEMY · INTERMEDIATE
AI Fluency for SMBs
Four live sessions to move from casual to professional use of AI in your business: what to delegate, how to ask, how to protect data and how to automate a first workflow.
- 4 sessions of 2 h
- Live, hands-on with Claude
- No technical background
who it is for
Who it is for and what you will be able to do
Who it is for
- SMB owners without a technical team.
- Independent professionals.
- Middle managers and team leads.
- Anyone who wants to move from casual to professional use of AI.
By the end you will be able to
- Identify which business tasks to delegate to AI and which not.
- Build prompts that deliver useful, repeatable results.
- Evaluate AI output, spot errors and fix them.
- Protect customer and employee data.
- Design a concrete automated workflow.
- Define your own AI usage policy.
program
Four sessions, six modules
Every lesson includes live execution in Claude, with short assignments between sessions.
Session 1
The 4D Framework and Claude inside out
What AI fluency is, its four competencies and how they combine. You build your business context sheet and tour Claude: chat, projects, connectors and approval levels.
Session 2
How AI works and how to ask
The model’s strengths and limits, a hallucination provoked on purpose, and the PROCESO framework in three steps: from a vague request to a full prompt and iteration with a success criterion.
Session 3
Risk and control
A lab with anonymization, a data traffic light, ambiguous cases to discuss and a three-level autonomy map to decide how much to delegate.
Session 4
Bringing it together
You design an automated workflow with Claude, test it with verification and finish with your AI usage policy and a 30-day plan.
what you take away
Six ready-to-use work assets
Task analysis
Which parts of each task to delegate and which to keep human.
Data protocol
A data traffic light and a simple anonymization rule for the whole team.
Your first automated workflow design
With its autonomy level and a sampling-based control plan.
AI usage policy
What is used, what stays in human hands and how accountability is kept.
A configured Claude assistant
With context, knowledge base and connectors, plus a 30-day action plan.
requirements
What you need
The 4D AI Fluency Framework is the work of Rick Dakan (Ringling College of Art and Design) and Joseph Feller (University College Cork), licensed under CC BY-NC-SA 4.0.
To take part
- A Claude account and a device in every session.
- No technical knowledge required.
- A real case from your business to work on.
Includes
- 4 live sessions of 2 hours.
- Participant manual and asset templates.
- LAB9 Academy certificate of completion after passing the final quiz.
who teaches it
Led by
Alejandro Jatib
AI Director · LAB9 founder
Engineer, MBA in innovation and more than 20 years in digital transformation and team training. Creator of the PROCESO framework.
next cohort
Join the waitlist
We open cohorts as soon as there are enough people. Leave your details and we will let you know the dates, or contact you to organize an edition for your team.
Signing up does not commit you to anything. We use your details only to tell you about this program.
FAQs
Frequently asked questions
About format, requirements and the in-company option.
It is not required. If you have never used AI, the Introduction gives you the basics in two hours; if you already use it, you can start here.
You need a Claude account in every session. When you sign up we will tell you which plan suits your case.
Yes. We deliver it as a closed cohort, with cases and examples from your industry.
We open cohorts once the minimum number of participants is reached. Join the waitlist and we will let you know the dates.
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